We will ship all orders within 3 business days of the order being placed.
What international shipping methods are available?
What is parcel tracking?
Parcel tracking is an online service to see the different activity on your order once it leaves Frumur's facility. Tracking will update at different points of time displaying sorting, shipping, custom clearance and package delivery to predict and aid delivery. Tracking will list when the package is delivered or when an attempt is made.
What does no tracking mean?
If you selected the flat rate method - the only updates you will see posted are when your package processed though the exporter in the US. When it states departed - that is the date your package left the US. There will be no other updates. Flat rate shipping is shipped via your local postal service in most cases. Please check where your mail is delivered for your parcel. This method of shipping can be shipped to a post office or PO box.
The Frumur shipping labels are generated by a computerized shipping tool it creates the label based on the zip code/ postal code. If your zip or postal code is not correct the shipping label may be created incorrectly. Frumur is not responsible for any additional charges needed to reship or retrieve a package. Frumur is not responsible for any lost or undeliverable packages that the address was incorrectly provided. If you are shipping the package to an address you are not listed as a legal resident the package most likely will be returned to Frumur as undeliverable. UPS, USPS - United States postal service, International post or private courier will not deliver a package to a given address unless the package is addressed to the listed resident. As a result, if you are shipping the package to an address that belongs to a boyfriend, girlfriend, or someone else, you cannot list your name as the recipient unless you list it as "In Care of" / C/O the resident of the shipping address. If you are shipping to a business the address must include the business name along with the customer's name so that the post, UPS, and courier most likely will not deliver the package. If the provided address is missing In care of c/o, apartment number / unit number /suite number, business or company that package may be undeliverable. If your package is returned to Frumur, will refund the merchandise charges when the package is returned to Frumur, the shipping charge fees will not be refunded. Undeliverable packages are usually returned to Frumur within 180 days of shipment. Frumur will email you when your undeliverable package has been processed and refunded.
You can check the status of your order online at any time by clicking help and select [[http://www.frumur.com/OrderTracking|Where's My Order]] Enter your email or order and zip code of where the order is being shipping. Once your order is shipped, up-to-date tracking information is displayed.
At Frumur we understand the need for discretion. All merchandise shipped from Frumur is packed in pouches or boxes with our name and logo displayed on the outside. If you still have concerns as to the amount of discretion used in shipping packages from Frumur, please contact our customer service team email at email@example.com.
We do our best to get you your order as quickly as possible. Except for weekends and shipping holidays, we ship all orders before 4pm pacific time.
Frumur proudly ships with the US postal service. If you order is shipped with US mail, Frumur will provide a USPS tracking number. You can sign up for `Informed Delivery ® by USPS ®` You can Digitally preview your mail and manage your packages scheduled to arrive soon. [[https://informeddelivery.usps.com/box/pages/intro/start.action]]
From November 22nd to November 30th we will ship all orders within 3 business days of the order being placed
Frumur knows to feel comfortable, and look great, you need to find the right fit. The lingerie, activewear, dresses, swimwear, and sexy costumes Frumur offers are all form fitting and tend to run small compared to standard dress, pant, and letter sizing. Each Product we offer has distinct sizing standards a unique size chart for each item is supply on the product description page. It is important to know your measurements to find the best fit.
Thank you for your interest in our products. I apologize that the item you want is not currently available. We anxiously await the merchandise at our facility so we can start offering the products for purchase. At this time, we do not have an arrival date, but you can enter your email into the notify feature on the item description page. The 'Notify Me' feature allow Frumur to email you when the product is back in stock. When the item is made available you will be emailed. If you cannot wait you can always contact customer service at firstname.lastname@example.org to see if we can offer suggestions for a similar item to meet your time frame.
Frumur accepts personal checks and Pay Pal. We are offering COD, money order, or pay by check.
Frumur places a $.10 transaction preauthorization to verify the cardholder’s information. There will be a $.10 preauthorization for each attempt made to checkout. If information the customer provided is invalid from what the cardholder’s financial institution has there will be a $.10 preauthorization for each attempt made to checkout. The $.10 charges are not charges at all, but a temporary preauthorization done before charging the entire amount. The $.10 will never post and is immediately voided.
frumur.com is committed to having the competitive prices on the internet for Halloween costumes, lingerie, ravewear and every other product that we sell. We do not offer price matching. If you have additional questions please call our customer care team.
All store prices are subject to change without notice. The price listed at the time of purchase and fulfillment is the final price. The order confirmation and shopping cart reflects the current price. Prices of items at the time of order and fulfillment reflect the current price. The price does not change on a completed order.
We offer a variety of coupons. You can apply your discount by either clicking on the link or entering the promo code on the shopping cart page but clicking on apply promotion. The promo box is located at the bottom of the page below the amazon pay box.
You must be logged into your account to create a wish list. Displays all the wishlists you have created. To view the wishlist you click on the black circle with the plus + sign to expand the list for viewing. To Add items click on the heart on the item and add the product to your preferred wish list To remove items from the wishlist select the X at the top of item image. You usually can create new wishlist by clicking on add wishlist. You can share your wishlist by clicking on share. You can share via Facebook, Twitter, or Email. All information is available on a full version on a desktop. The mobile version has limited access at this time. You can complete your orders on the mobile version, and everything will register in your account as normal. You just may not be able to view it. You can view the desktop version on your mobile device by doing the following: IPhone /IPad How to request the desktop version of a website in mobile Safari Visit the affected site in Safari. Tap and hold the refresh button in the URL bar. Tap request desktop site. The website will then reload as its desktop version. Android / Tablet request the desktop view of websites as follows: Tap the menu button (either below the screen on some devices or at the top-right corner of the browser) . Select the request desktop site checkbox (you may need to tap more first) .
Go to [[https://www.frumur.com/account?logint]] Enter user name and password. Many of our customers without accounts can still receive our email newsletters and promotional emails and texts but they do not have an account history of their orders. If you would like to create an account to see your order history and earn reward dollars on future orders please go to https://www.frumur.com/account Unfortunately the new account will not link with past order but all new order will be listed in your account as long as you log in prior to checkout. Account page options settings : Update your email, name, and password order history : View all orders placed under your account. You are able to provide product reviews by clicking on the order number then select submit reviews for this order. Address Book : You can create saved addresses to ship to wishlist : Displays all the wishlist’s you have created. To view the Wishlist you click on the black circle with the plus + sign to expand the list for viewing. To remove items from the wishlist select the X at the top of item image. You can share your wish list by clicking on share. You can share via Facebook, Twitter, or Email. Club Frumur members only you can change your club Frumur shipping address, ship date, and credit card information in this section rewards : Displays your balance and expiration dates. Account holder can earn one reward dollar for every $10 spent. The reward dollar’s are valid for 30 days from original purchase. Account holders can earn one reward dollar for every product review completed.
Online security statement
We understand that many consumers are concerned about internet security. frumur.com employs industry-leading technologies to store sensitive information and protect it while in transit over the internet. The following security statement describes the technologies we use and provides additional details about how we handle sensitive data like credit card information. We want you to be able to shop at frumur.com with complete confidence. If for any reason you feel uncomfortable shopping with us online, we invite you to email us and order by email: email@example.com.
The Transmission of sensitive data
We work hard to protect the information that you send to us while it is en route to and from our sites. To provide secure transmission, frumur.com employs secure sockets layer technology (SSL) on those pages that involve sensitive information such as credit card numbers. SSL, which is supported by a vast majority of Internet browsers available today, is the most commonly employed method of secure, encrypted communication used on the Internet.
What happens to my information after Frumur receives IT?
SSL protects information en route to us. Secure trust certificate technology ensures that frumur.com is the only recipient of this information. But we don't stop there. We also work very hard to make sure the information you send us is stored and managed securely once we receive it. All data collected is stored on site and is protected by multiple levels of data and structural security. Name, Contact phone number(s), Address, E-mail address, Credit card account information we use this information to process your order and to make sure that it is delivered to you. Aggregated order information is also used to track and analyze overall shopping trends, which allows frumur.com to improve product offerings and services to its members and customers.
Refer to the footer section of the website. (https://frumur.com/privacy-policy)
No, all items must be returned as a complete set (just as they were purchased) in the original unworn condition and original packaging.
If the boots or shoes you purchased do not fit they can be returned if they are unworn and in the original packaging, within 30 (thirty) days of the purchase date. Shoes not shipped in their original packaging or if the packaging that is damaged or marred due to improper shipping by the customer is subject to a $10.00 repackaging fee please note do not apply tape or labels directly to the shoe boxes, wrap in a shipping paper or in a shipping carton. There is also a 15% restocking fee for any shoe that is refused or returned without a return authorization.
Banks are quick to take our money, slow to give it back. If you selected refund, we will credit your payment method when your return is processed. You will be notified by email when we complete the process. Your financial institution should refund your account in 2-5 business days.
First I want to to apologize for the inconvenience. Please verify that the item was not listed on your order confirmation and packing slip. Please contact Frumur customer care ASAP with the product name and item number of what you did not receive. And if you can locate the product on the packaging of what you did receive. The Frumur customer care team will take care of this for your right away.
All bras from the Frumur bra collection are part of the Frumur fit guarantee and can be returned within 30 days of purchase regardless of reason. Please use our online return authorization to obtain your free return label.
Please check your order confirmation and packing slip to verify the product was on your order. Remember shoes always ship separately once business days later. Make sure you did no select a pre order item. If the item is listed on your packing slip, please contact our customer care team with your order number and the missing item's name and item number. We will be happy to resolve this issue ASAP.
Please contact Frumur customer care ASAP with your order number, defective product item number, and a description of the defect. Our team will make arrangements for an easy resolution for you.