What shipping methods do you offer?
We will ship all orders within 3 business days of the order being placed.
- UPS 2 Day Price varies on purchase amount 2 business day delivery.
- UPS Express Price varies on purchase amount 1 business day delivery.
- USPS Saturday Delivery Price varies on purchase amount Limited areas.
- Outside the US UPS International Expedited 2-5 business days. Price varies on purchase amount.
- Flat Rate Mail International Average 10 -16 business days to most major cities. No tracking or delivery confirmation offered.
International Shipping Policy
What International shipping methods are available?
- UPS International Expedited - 2-5 business days. Physical address required no Post office addresses or PO Boxes. Tracking and delivery confirmation. UPS international method has proven to be the best way to ensure that your package arrives in a secure and timely manner of 2-5 business days. UPS Tracking information is provided via email if the customer provided a valid email address.
- Flat Rate Mail International- Average 10 -16 business days to most major cities. No tracking or delivery confirmation offered. Postal Delivery in most areas. This method is very cost effective if you are not in need of the items right away. The average shipping time is 10-16 business days, depending on the Country and the size of the town the order is shipping to. This is an estimated time frame and not guaranteed. Some countries and locations can take additional time to deliver. This method allows shipment to PO Boxes.
- Priority Mail International - Average 10 -16 business days to most major cities. Not available in all areas. Limited Tracking with Delivery Confirmation. This method is very cost effective if you are not in need of the items right away. The average shipping time is 10-16 business days, depending on the Country and the size of the town the order is shipping to. This is an estimated time frame and not guaranteed. Some countries and locations can take additional time to deliver. This method allows shipment to PO Boxes.
What is parcel tracking?
Parcel tracking is an online service to see the different activity on your order once it leaves Frumur's facility. Tracking will update at different points of time displaying sorting, shipping, customs clearance and package delivery to predict and aid delivery. Tracking will list when the package is delivered or when an attempt is made.
What does no tracking mean?
If you selected the flat rate method - the only updates you will see posted are when your package processed through the exporter in the US. When it states departed - that is the date your package left the US. There will be no other updates. Flat rate shipping is shipped via your local postal service in most cases. Please check where your mail is delivered for your parcel. This method of shipping can be shipped to a post office or PO Box.
My package is undeliverable?
The Frumur shipping labels are generated by a computerized shipping tool it creates the label based on the zip code/ postal code. If your zip or postal code is not correct the shipping label may be created incorrectly. Frumur is not responsible for any additional charges needed to reship or retrieve a package. Frumur is not responsible for any lost or undeliverable packages that the address was incorrectly provided. If you are shipping the package to an address you are not listed as a legal resident the package most likely will be returned to Frumur as undeliverable. UPS, USPS-United States Postal Service, International Post or private courier will not deliver a package to a given address unless the package is addressed to the listed resident. As a result, if you are shipping the package to an address that belongs to a boyfriend, girlfriend, or someone else, you cannot list your name as the recipient unless you list it as "In Care of" / C/O the resident of the shipping address. If you are shipping to a business the address must include the business name along with the customer's name so that the post, UPS, and courier most likely will not deliver the package. If the provided address is missing In care of c/o, apartment number / unit number /suite number, business or company that package may be undeliverable. If your package is returned to Frumur, will refund the merchandise charges when the package is returned to Frumur, the shipping charge fees will not be refunded. Undeliverable packages are usually returned to Frumur within 180 days of shipment. Frumur will email you when your undeliverable package has been processed and refunded.
Do you offer Guaranteed Shipping?
- UPS & United States Postal Service Priority Mail Express® options are guaranteed unless noted above in the Ship Time Delivery Date Box.
- Guaranteed delivery does not apply in the event of service interruptions or failures caused by events beyond frumur.com's control - such as customer/recipient unavailability, incomplete or wrong address, mechanical delays, weather delays and natural disasters.
Why is my package delayed?
- Invalid or incomplete address- We ship to the address you provided on your order and is listed on your confirmation email.
- Did not supply a valid telephone number on order
- Not available when delivery is attempted
- Delivery address does not have regular daily delivery service
- Weather Delays
- Mechanical Delays
- Attempts made to deliver and no one is available to sign for the package
Where do I check my Order Status?
You can check the status of your order online at any time by login to your frumur account and select Enter your email or order and zip code of where the order is being shipping. Once your order is shipped, up-to-date tracking information is displayed.
What if I am unable to locate my delivered package?
We apologize that you are having trouble locating your package that delivered to the location you provided Frumur. We know that the delivery of your package is important and we want you to receive your products. Please take the take the following steps.
- Please confirm that your address was listed correctly. Did you for forget an Apartment, Unit, or Ste?
- Look around your front door area - carriers often leave packages in an inconspicuous spot.
- If you live in an apartment could the package be at your leasing office?
- Do you have cluster mailbox where the post office leaves a notice or key to a large mailbox for oversized packages?
- Did you ship the package to a location that you are not listed as a resident?
- Did you ship to a business without the business name?
- Did you ship to a friends or families address not in their name in care of?
- If you still cannot locate your package please contact Frumur immediately at 800-883-0860. Frumur requests that we are contacted within 5 business days of the posted delivery date documented on the UPS or USPS tracking systems. International shipping methods vary. It is the customer's responsibility to track and locate their delivered package. If you are unable to locate your delivered package contact Frumur immediately. Your Order Confirmation supplied you with the delivery dates, and ability to track your package via the UPS or USPS tracking systems. Failure to notify Frumur ASAP because you are unable to locate your delivered package results in the lost / stolen package as your responsibility. All parcels are insured and there is a limited time frame to file a claim. If we are beyond the claim time frame Frumur is limited on the actions we can take. Please note the shipping address but be correct to file a claim.
When will I receive my order?
Our shipping department ships all orders within hours of being placed the same business day, during normal business hours. When your order is received is dependent upon which of our shipping methods you opted for upon check out.
How soon will my order ship?
We do our best to get you your order as quickly as possible. Except for weekends and shipping holidays, we ship all orders before 4pm Pacific time.